Privacy Policy
Dia Developments LLC ("we," "us," or "our") is strongly committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our services, or interact with us.
This policy is designed to comply strictly with the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL), as well as the General Data Protection Regulation (GDPR) for our users located in the European Union (EU) and European Economic Area (EEA).
Data Protection Principles
We process all personal data in accordance with the core principles of both the UAE PDPL and GDPR. Personal data shall be:
• Processed lawfully, fairly, and in a transparent manner.
• Collected for specified, explicit, and legitimate purposes.
• Adequate, relevant, and limited to what is necessary.
• Accurate and, where necessary, kept up to date.
• Kept in a form which permits identification for no longer than is necessary.
• Processed in a manner that ensures appropriate security against unauthorized processing, accidental loss, destruction, or damage.
Information We Collect and How We Use It
We collect personal information (such as your name, email address, phone number, country of residence, and property preferences) and technical data (such as IP address, browser type, and operating system). We use this data to:
• Provide our real estate services and fulfill our contractual obligations.
• Communicate with you regarding your inquiries, property transactions, or support requests.
• Comply with legal and regulatory obligations in the UAE (e.g., Dubai Land Department requirements).
• Improve our website and user experience.
Marketing Communications and Consent
We respect the UAE's strict telemarketing and spam regulations. We will only send you promotional materials, newsletters, or property updates if you have given us your explicit, opt-in consent.
Opting Out: You have the absolute right to withdraw your consent and opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS, or contacting our Data Protection Officer.
We respect the UAE "Do Not Call" (DNC) registry.
Data Sharing and Cross-Border Transfers
We do not sell or rent your personal data. We may share your data with trusted third-party service providers (e.g., IT hosting, CRM systems, legal advisors) strictly for the purposes outlined in this policy.
International Transfers: As a global business, we may transfer your data outside the UAE or EEA. Any such transfer will comply with Article 22 and 23 of the UAE PDPL and GDPR Chapter V, ensuring that adequate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) are in place to protect your data in the receiving jurisdiction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements under UAE law. Once the retention period expires, your data will be securely deleted or anonymized.
Security and Data Breach Notification
We implement state-of-the-art technical and organizational measures (including SSL encryption, firewalls, and restricted access) to protect your data.
Breach Notification: In the unlikely event of a data breach that poses a risk to your privacy, Dia Developments LLC is committed to notifying the UAE Data Office, relevant regulatory authorities, and affected individuals without undue delay, in strict accordance with UAE PDPL and GDPR obligations.
Your Privacy Rights
Regardless of your location, we grant the following rights to all our users:
• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request the suspension of the processing of your data.
• Right to Data Portability: Request the transfer of your data to another party in a structured format.
• Right to Object: Object to our processing of your personal data, particularly for direct marketing.
To exercise any of these rights, please contact our Data Protection Officer using the details below.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Upon your first visit, you will be presented with a Cookie Banner allowing you to consent to or decline non-essential cookies. For detailed information, please review our Cookie Policy.
Children’s Privacy
Our services are intended for adults (18 years and older). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us for immediate deletion.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. All updates will be posted on this page with a revised "Last Updated" date. We will notify you of any material changes via email.
Contact Us and Data Protection Officer (DPO)
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Dia Developments LLC
Al Salam Tower, Internet City, 24th Floor, Office 01
Jabal Ali First - The Ibn Battuta Gate - Office 1006/1
568219, Dubai, UAE
Email: sales@diaproperties.ae